Privacy

Personal Information

The information we receive from customers helps us continually improve your shopping experience. Here are the types of information we gather:

• Information You Give Us: We receive and store any information you enter on our Web site or send us by email. We use the information for such purposes as responding to your requests and improving the Private site.
• " Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we use "cookies" which give us information about the computer you are using when your Web browser accesses private.co.uk.

Private uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site. We know that there are alternatives to this, but none of them operate as reliably as cookies. Please don't hesitate to e-mail our customer service team if you have any concerns or comments.

Privacy policy

Once you have registered with Private, we will not pass your details to anyone else without asking you first. Only when you explicitly tell us that you do want to receive such information will we pass on your details.

We do collate statistics about site traffic, sales and other commercial information which we pass on to trusted third parties but these statistics do not include any information which can identify you personally. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

Unsubscribing from our email list

Private's policy is to allow users to unsubscribe from any regular newsletter at any time.

If you have sent a message to Private asking us to stop sending e-mails, and this hasn't happened, it may be because the e-mail address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted e-mail. The address we are sending to is included at the bottom of the message.

Copy Right

All Web site design, text, graphics and all underlying source code, software and all other material on this Web site are copyright Internet Sales Ltd. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with private.co.uk or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of Internet Sales Ltd. is strictly prohibited.

Terms and conditions

1. Order Acknowledgement - Your order will be acknowledged online, on the understanding that delivery is subject to availability. Occasionally we may be unable to deliver if stock runs out, is withdrawn or circumstances arise beyond our control but if there is a problem, we will let you know as soon as we can by email. If this happens, you will be offered an alternative item or you may cancel your order. This will discharge any liability for failure to deliver the goods in question. If an order has two or more items and one item is out of stock that is part of a matching set you will be advised by email.

2. Order Despatching - We aim for you to receive your order within 7 days of us receiving it, but in some instances a maximum of 14 days must be allowed.

3. Returns - If you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund. Unfortunately we cannot accept goods which have been worn or any labels removed unless the product is found to be faulty. To qualify for the full refund you must return all of the original packaging within 10 working days from the day the goods are received by you and the goods and packaging must be undamaged. This does not affect your statutory rights. If you wish to return goods to us, please let us have your contact details and the reasons of returning a product in the returned package. This will enable us to identify whom the goods are from. Where a refund has been requested, we will credit your card no later than 1 working day following receipt of the returned goods.
Internet Sales Limited,
117 Richmond park Road,
London,
SW14 8JY
ENGLAND

4. Cancelling An Order - To cancel an order either email info@private.co.uk with the order number and your instruction to cancel. The sooner you tell us of the cancellation, the sooner we can take action. If we have already shipped the order by the time you tell us, then you will need to return the package to us. In such cases, we will refund your payment when we have received the items back in good condition. The refund will be actioned upon receipt of the returned goods. This does not affect your statutory rights as a consumer.

5. General - All measurements are approximate and the reproduction of colours is as accurate as the photographic and production process will allow. All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be construed and governed according to English law and the English courts shall have jurisdiction in all such matters.

Disclaimer

To the fullest extent permitted at law, private.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, private.co.uk does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither private.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, private.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of private.co.uk, its affiliates, directors, employees or other representatives.